Welcome to Volga Trading (“Website”), operated by Volga Trading and Travel Company Limited. By accessing or using www.volgatrading.com, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website.

1. About Us

Volga Trading and Travel Company Limited is an international online retailer specializing in authentic Vietnamese products, including:

Golden Star Balm (Cao Sao Vàng)
Vietnamese coffee
Premium tea
Herbal dietary supplements
Traditional handicrafts
Other authentic Vietnamese products

2. Eligibility

By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Product Information

We make every effort to ensure product descriptions, images, and prices are accurate. However, slight differences in packaging, color, or appearance may occur due to manufacturer updates or screen settings.

We reserve the right to correct errors or update product information without prior notice.

4. Orders

All orders are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation by email. This confirmation does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order if necessary.

5. Pricing

All prices are displayed in the currency shown on the website.

Prices may change without prior notice.

Customers are responsible for any import duties, customs fees, taxes, or other charges imposed by their country’s customs authorities.

6. Payment

We currently accept secure payments through PayPal.

Payment must be successfully completed before an order is processed and shipped.

We do not store your payment information.

7. Shipping

We ship worldwide.

Shipping times vary depending on the destination and customs processing.

Every eligible shipment includes a tracking number, which will be provided once your order has been dispatched.

While we work with reliable shipping carriers, delivery dates are estimates and cannot be guaranteed.

8. Customs & Import Regulations

Customers are responsible for ensuring that purchased products are permitted for import into their country.

Volga Trading is not responsible for delays, additional fees, confiscation, or rejection by customs authorities.

9. Returns & Refunds

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve your request, please provide:

Your order number
Photos of the product
Photos of the package (if applicable)

Approved refunds will be processed through the original payment method whenever possible.

10. Intellectual Property

All content on this website, including text, logos, graphics, images, and product descriptions, is the property of Volga Trading or its licensors and may not be copied, reproduced, or distributed without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Volga Trading shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

12. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your personal information.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon publication on this website.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to Volga Trading and Travel Company Limited, unless otherwise required by the consumer protection laws of your country.