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Contact our team
Email info@volgatrading.com as soon as you decide that you no longer want the order.
Customer Service
Order Cancellation
Need to change your mind? Contact us as soon as possible. We will make every reasonable effort to cancel your order before it enters processing or is handed to the shipping carrier.
Contact us promptly
Submit your cancellation request as soon as possible.
Before shipment only
Orders cannot be cancelled after they have been shipped.
Original payment method
Approved refunds are returned to the method used at checkout.
Cancellation eligibility
When can an order be cancelled?
An order may be cancelled only while it is still awaiting processing and has not been prepared for dispatch or transferred to the shipping carrier.
Your request reaches us before the order enters packing or fulfilment.
The parcel has not been collected by or handed over to the shipping carrier.
You provide the correct order number and the email address used during checkout.
How to request cancellation
Three simple steps
A cancellation request is not automatically approved when submitted. Our team must first check the order’s current fulfilment status.
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Provide your details
Include your order number, checkout email address and a clear statement that you wish to cancel the order.
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Wait for confirmation
We will check the order status and confirm whether the cancellation has been approved or whether processing has already progressed too far to stop.
Important information
What happens after you submit a request?
We handle each request according to the order’s actual processing status at the time our team reviews it.
Approved cancellations
When a cancellation is approved, the order will be stopped and the applicable payment will be refunded to the original payment method used at checkout.
Refund processing time
We will initiate an approved refund promptly. Your bank or payment provider may require several business days to display the funds in your account.
No confirmation received?
Your order remains active until we send written confirmation that it has been cancelled. Sending an email alone does not guarantee cancellation.
Changing an order
Product, quantity, delivery-address or payment changes may not be possible after checkout. Please contact us immediately so we can review the available options.
Cancellation by Volga Trading
When we may need to cancel an order
In limited circumstances, Volga Trading may be unable to complete an accepted order. When this happens, we will contact you and issue a full refund for the cancelled items.
Payment authorisation or verification issues
Product unavailable or insufficient stock
Incorrect pricing or product information
Delivery restrictions for the destination
Incomplete or unverifiable order information
Suspected unauthorised or fraudulent activity
Frequently asked questions
Order cancellation questions
Can I cancel an order immediately after placing it?
You may submit a cancellation request immediately, but approval depends on whether the order has already entered processing. Contact us as soon as possible and include your order number.
Can I cancel an order after receiving a tracking number?
A tracking number usually indicates that fulfilment or shipping has already begun. If the parcel has been handed to the carrier, it can no longer be cancelled. You may check its progress on our Track Your Order page.
Can I remove one item without cancelling the entire order?
Partial changes are not guaranteed. Contact us immediately with the order number and identify the item you want removed. We will confirm whether the change is still possible.
Will I receive a full refund for an approved cancellation?
An order cancelled before shipment will normally be refunded to the original payment method. Where only part of an order is cancelled, the refund will apply to the cancelled portion.
What should I do if cancellation is no longer possible?
Allow the parcel to be delivered and then review our Returns & Refunds Policy . Do not reject or return a parcel without first contacting our customer-service team.
Need to cancel an order?
Send your request now and include your order number. The earlier we receive it, the better the chance that we can stop the order before shipment.