Frequently Asked Questions

We offer carefully selected Vietnamese products for international customers, including coffee, tea, health and wellness products, personal care items, handicrafts and traditional Vietnamese goods.

You can browse the current selection in our online shop.

We focus on sourcing genuine products from established manufacturers, authorised distributors and reliable suppliers in Vietnam.

Product packaging may occasionally be updated by the manufacturer, but the product supplied will match the item description and selected variation.

Manufacturers may update packaging, labels or promotional designs without changing the main product. Minor packaging differences can therefore occur between production batches.

We regularly update our product pages, but an older or newer packaging design may sometimes be supplied depending on current stock.

Available ingredients, directions, product specifications and warnings are listed on the individual product page. You should also read the original label and enclosed manufacturer information before use.

Health and wellness products should be used only as directed. Product descriptions are provided for general information and are not a substitute for professional medical advice.

Yes. Please send us the product name, brand, preferred quantity and a photo or reference link where possible.

We will check local availability and advise whether the item can be sourced and shipped to your destination.

Select the product and quantity you would like to purchase, add the item to your basket and continue to checkout. Enter your delivery details, review the order and complete payment.

An order confirmation will be sent to the email address entered during checkout.

We accept PayPal and eligible major credit or debit cards made available through our secure payment provider. Available card options may vary by country, device and payment provider.

Read our Payment Methods page for further information.

Payments are processed through secure third-party payment services. Volga Trading does not directly store your complete card details on this website.

The currency shown during checkout is the currency used for your order. Currency options may vary according to the website settings and your selected market.

Your bank or card provider may apply its own exchange rate, currency conversion charge or international transaction fee.

Most orders are prepared within 1–3 business days after payment has been successfully confirmed.

Processing may take slightly longer during public holidays, major sales, high-volume periods or when additional address verification is required.

Please contact us as soon as possible. We may be able to change or cancel an order before it has entered final processing or been dispatched.

Once an order has been shipped, it can no longer be cancelled. Additional terms are available on our Order Cancellation page.

Contact us immediately with your order number and complete correct address. We will update the order when this is still operationally possible.

After dispatch, address changes are not guaranteed and may be refused by the postal service or delivery carrier. Additional delivery costs may apply if a parcel is returned because of an incorrect or incomplete address.

Yes. We ship Vietnamese products to customers in many countries and regions worldwide.

Shipping availability depends on the destination, carrier coverage, product type and local import regulations. Some products may not be available for every country.

Shipping charges are calculated according to the destination, parcel weight, product quantity and available delivery service.

The applicable shipping charge is shown during checkout before payment. See our Shipping Information page for further details.

Many international orders arrive within approximately 5–15 business days after dispatch. This is an estimate rather than a guaranteed delivery date.

Customs inspections, public holidays, severe weather, flight availability, local postal operations and other circumstances outside our control may cause delays.

Tracking information will be sent to your order email after the parcel has been dispatched and the carrier has issued a tracking number.

You can enter the number on our Track Your Order page. Tracking may take a short time to display its first update after dispatch.

Tracking does not always update at every stage of an international journey. A parcel may be travelling between processing facilities or waiting for a customs or local carrier scan.

Temporary gaps in tracking updates do not necessarily mean that the parcel is lost. Please contact us if there has been no movement for an unusually long period.

Your destination country may apply customs duties, value-added tax, import tax, clearance fees or other charges. These charges are determined by local authorities and are normally the recipient's responsibility.

We recommend checking local import requirements before ordering, particularly for health, wellness, cosmetic or food products.

First, check the latest tracking status and verify that the estimated delivery period has passed. Carriers may experience delays that are not immediately reflected in tracking.

If you still need assistance, send us your order number and tracking number through the contact page.

Eligible items may be returned within 30 days of delivery. Products should be unused, unopened where applicable and returned in their original condition with the original packaging and included accessories.

Some products may be excluded for hygiene, safety, health or regulatory reasons. Please review our full Returns & Refunds Policy before sending an item back.

Contact us before returning any item. Include your order number, the product you wish to return and the reason for the request.

We will review the request and provide the appropriate return instructions. Parcels sent without prior authorisation may be delayed or refused.

Customers normally pay the cost of return shipping for voluntary returns, unwanted products or orders placed incorrectly.

Different arrangements may apply when the item is incorrect, damaged, defective or the problem was caused by our error. Please contact us before arranging shipment.

Contact us as soon as possible and preferably within seven days of delivery. Include your order number, a clear description of the issue and photographs of the product, outer parcel, shipping label and internal packaging.

Please retain the affected item and all packaging until we have reviewed the case and provided further instructions.

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are normally returned through the original payment method. Your bank or payment provider may need additional time to post the funds to your account.

Yes. Volga Trading welcomes bulk order enquiries from retailers, resellers, distributors and other business customers. Please review our Bulk Discounts page to learn how automatic quantity discounts work, or contact us if you have special purchasing requirements.

Please provide the product name, preferred quantity, destination country and any packaging or delivery requirements. We will review availability and prepare an appropriate quotation.

We may be able to assist with sourcing selected Vietnamese consumer products, depending on product availability, minimum quantities, manufacturer requirements and destination regulations.

Send us as much information as possible, including product specifications, expected quantity and delivery destination.

You can send a message through our Contact Us page or email info@volgatrading.com .

Please include your order number when contacting us about an existing order. For product sourcing or wholesale enquiries, include the product name, quantity and destination country.

We aim to respond to customer enquiries within one business day. More complex shipping, wholesale or product-sourcing enquiries may require additional time while we confirm details with the relevant partner.