Frequently Asked Questions

Find answers to common questions about ordering, payment, shipping, returns, and our Vietnamese products.

What products does Volga Trading sell?

We offer authentic Vietnamese products, including coffee, tea, herbal wellness products, medicated balms, handicrafts, local specialties, and selected gift items.

Do you ship worldwide?

Yes. We ship to customers in many countries and regions worldwide. Shipping availability may depend on the destination and local import regulations.

How long does delivery take?

Most international orders are delivered within 5–15 business days after dispatch. Delivery times may vary because of customs clearance, holidays, weather, or local courier delays.

Will I receive a tracking number?

Yes. Every shipment includes a tracking number. We will send the tracking information to your email after your order has been shipped.

How long does order processing take?

Orders are normally processed within 1–3 business days after payment has been confirmed.

Which payment methods do you accept?

We accept PayPal and Visa credit or debit cards. Payments are processed through secure payment providers.

What currency do you use?

Prices are displayed and charged in United States Dollars (USD), unless otherwise stated. Your bank may apply currency conversion or international transaction fees.

Can I change or cancel my order?

Please contact us as soon as possible. We may be able to change or cancel your order if it has not yet been processed or shipped.

What should I do if my address is incorrect?

Contact us immediately with the correct address. Once an order has been shipped, we may not be able to change the delivery information.

Do you accept returns?

Yes. You may request a return within 30 days of receiving your order. The item should be returned in its original condition, with its packaging and accessories where applicable.

How will I receive my refund?

After we receive and inspect the returned item, an approved refund will be sent to the same PayPal account used for the original payment.

Who pays for return shipping?

Customers normally pay return shipping costs unless the item is damaged, defective, incorrect, or the return is caused by our error.

What should I do if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photos of the product and packaging.

Will I have to pay customs duties or import taxes?

Your country may charge customs duties, taxes, or import fees. These charges are determined by local authorities and are normally the responsibility of the customer.

Do you offer wholesale or bulk orders?

Yes. We welcome wholesale and bulk purchase inquiries. Please contact us with the product name, required quantity, and destination country.

How can I contact Volga Trading?

You can contact us by email at info@volgatrading.com . We normally respond within 24 business hours.