Who we are
This website is operated by Volga Trading and Travel Company Limited, referred to in this policy as “Volga Trading”, “we”, “us” or “our”.
We operate an international e-commerce store offering selected Vietnamese products to customers in different countries.
Information we collect
The information we collect depends on how you interact with our website. It may include information you provide directly, information generated by your use of the website and limited information received from service providers.
Account information
Your name, username, email address, account preferences and login-related information.
Order information
Products ordered, order value, billing and shipping addresses, telephone number, shipping method and purchase history.
Technical information
IP address, browser type, device information, pages visited, referral source, session details and technical logs.
Communication records
Messages sent through contact forms, customer-service enquiries and information relating to returns, refunds, claims or disputes.
Payment information
Payments may be processed by third-party payment providers such as PayPal. We do not normally receive or store your complete payment-card number, card security code or PayPal password.
Payment providers process payment information under their own privacy policies, terms and security procedures.
How we use your information
We may use personal information for the following business and operational purposes:
- Creating and managing your customer account.
- Receiving, confirming and processing orders.
- Preparing products for dispatch and arranging delivery.
- Providing order confirmations and shipment tracking updates.
- Processing payments, cancellations, returns and refunds.
- Responding to questions and customer-service requests.
- Investigating delivery claims, payment disputes or suspected fraud.
- Protecting customer accounts and website security.
- Maintaining, analysing and improving our website and services.
- Complying with accounting, tax, customs and legal obligations.
- Sending marketing messages where permitted and with appropriate consent.
Legal bases for processing
Where applicable data-protection law requires a legal basis, we may process personal information on one or more of the following grounds:
- Performance of a contract: to accept payment, process an order, arrange delivery or provide a service you have requested.
- Legal obligation: to meet accounting, tax, customs, fraud-prevention, regulatory or other legal requirements.
- Legitimate interests: to operate our business, secure our website, prevent misuse, provide support and improve our services.
- Consent: where you choose to receive marketing communications or allow optional cookies and similar technologies.
Cookies and similar technologies
We use cookies and similar technologies to keep the website functioning, maintain shopping-cart sessions, remember preferences, protect accounts and understand website performance.
Types of cookies we may use
- Essential cookies required for account, cart, checkout, payment and security functions.
- Preference cookies that remember choices you make while using the website.
- Analytics cookies used, where enabled, to help us understand how visitors use the website.
- Marketing cookies used only where enabled and permitted by applicable law.
You can manage optional cookies through our cookie-consent settings and your browser settings. Disabling essential cookies may prevent certain store functions from working correctly.
Further information is available in our Cookie Policy .
How we share your information
We do not sell your personal information. We may share only the information reasonably necessary with trusted providers that support our website, orders and business operations.
- Payment processors, including PayPal.
- Postal, shipping, courier and logistics providers.
- WooCommerce and other website-service providers.
- Hosting, caching, backup and website-security providers.
- Email and transactional-message providers.
- Technical support and fraud-prevention providers.
- Accountants, lawyers and other professional advisers.
- Tax, customs, regulatory, law-enforcement or government authorities where disclosure is legally required.
These providers may process personal information only as necessary to provide their services, fulfil contractual responsibilities or comply with applicable law.
International data transfers
Volga Trading operates from Vietnam and serves customers internationally. Your personal information may therefore be processed or stored in a country other than the country in which you live.
This may occur when an international payment processor, shipping company, hosting provider or other service provider supports your transaction.
Where required, we take reasonable steps to ensure that international transfers are protected by appropriate contractual, organisational, technical or legal safeguards.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Information may be retained to:
- Complete, deliver and support customer orders.
- Maintain an active customer account.
- Manage cancellations, returns, refunds, claims and disputes.
- Prevent fraud and protect website security.
- Maintain appropriate business and transaction records.
- Meet accounting, tax, customs and other legal requirements.
Retention periods may vary according to the type of information and the legal requirements that apply. When information is no longer required, we may delete, anonymise or securely archive it.