Privacy Policy

Last updated: July 16, 2026

Volga Trading and Travel Company Limited (“Volga Trading,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit volgatrading.com, create an account, contact us, or place an order.

1. Who We Are

Company: Volga Trading and Travel Company Limited
Website: volgatrading.com
Location: Hanoi, Vietnam
Email: info@volgatrading.com

2. Information We Collect

We may collect the following types of information:

Information You Provide

Your name, username, and email address
Billing and shipping addresses
Telephone number
Order details and purchase history
Account and login information
Messages submitted through our contact forms
Return, refund, and customer-support information

Information Collected Automatically

IP address
Browser and device information
Pages viewed and actions taken on our website
Referral source
Cookie and session information
Technical logs used for security and troubleshooting

Payment Information

Payments may be processed through third-party payment providers such as PayPal. We do not normally receive or store your complete payment-card number, security code, or PayPal password.

Payment providers process your payment information according to their own privacy policies and security procedures.

3. How We Use Your Information

We may use your personal information to:

Create and manage your customer account
Process, confirm, and deliver your orders
Provide shipment tracking information
Process payments, returns, refunds, and disputes
Communicate with you about your account or orders
Respond to questions and customer-service requests
Prevent fraud, misuse, and security incidents
Maintain and improve our website and services
Comply with tax, accounting, customs, and legal obligations
Send marketing communications where permitted and with your consent

4. Legal Bases for Processing

Where applicable data-protection law requires a legal basis, we process personal information on one or more of the following grounds:

Performance of a contract: to process and deliver an order or provide a service you request.
Legal obligation: to meet tax, accounting, customs, fraud-prevention, or regulatory requirements.
Legitimate interests: to operate, secure, and improve our website and business.
Consent: where you choose to receive marketing messages or accept optional cookies.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep the website functioning, maintain shopping-cart sessions, remember preferences, protect accounts, and understand website performance.

Cookies may include:

Essential cookies required for account, cart, checkout, payment, and security functions.
Preference cookies that remember choices you make.
Analytics cookies used, where enabled, to understand how visitors use the website.
Marketing cookies used only where enabled and permitted.

You can manage optional cookies through our cookie-consent settings and through your browser. Disabling essential cookies may prevent some store functions from working correctly.

For more information, please read our Cookie Policy.

6. How We Share Your Information

We do not sell your personal information. We may share only the information necessary with trusted service providers, including:

Payment processors such as PayPal
Shipping, postal, courier, and logistics companies
WooCommerce and website-service providers
Hosting, caching, security, backup, and technical-support providers
Email and transactional-message providers
Professional advisers, accountants, and legal advisers
Government, customs, tax, or law-enforcement authorities where required

These service providers may use personal information only as necessary to provide their services or meet applicable legal obligations.

7. International Data Transfers

We operate from Vietnam and serve customers worldwide. Your personal information may therefore be processed in countries other than the country where you live.

Where required, we take reasonable steps to ensure that international data transfers use appropriate contractual, technical, or legal safeguards.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

Completing and supporting your orders
Maintaining your customer account
Handling returns, refunds, claims, and disputes
Preventing fraud and protecting our website
Meeting accounting, tax, customs, and legal requirements

Retention periods may vary depending on the type of information and applicable legal obligations. When information is no longer required, we may delete, anonymize, or securely archive it.

9. How We Protect Your Information

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live and the law that applies to you, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain uses of your information
Request a portable copy of eligible information
Withdraw consent where processing is based on consent
Opt out of marketing communications
Submit a complaint to an applicable data-protection authority

These rights may be subject to legal exceptions. For example, we may need to retain information required for tax, accounting, fraud-prevention, or legal purposes.

To submit a privacy request, email info@volgatrading.com. We may need to verify your identity before processing the request.

11. Marketing Communications

Where permitted, we may send product news, offers, or other marketing communications with your consent.

You may unsubscribe at any time by using the unsubscribe link in the message or contacting us. Unsubscribing from marketing does not prevent us from sending essential account, order, payment, or shipping messages.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.

We encourage you to review the privacy policy of any external website you visit.

13. Children’s Privacy

Our online store is not designed to collect personal information knowingly from children who are not legally permitted to make online purchases without the involvement of a parent or legal guardian.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review and, where appropriate, remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, or legal obligations change.

The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.

15. Contact Us

For questions, concerns, or privacy requests, please contact:

Volga Trading and Travel Company Limited
Hanoi, Vietnam
Email: info@volgatrading.com
Website: volgatrading.com