Our Commitment
At Volga Trading, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to offer returns and refunds under the policy below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should:
- Be returned within 30 days of delivery.
- Be in its original condition whenever possible.
- Include all original packaging and accessories (if applicable).
How to Request a Return
To initiate a return, please contact our customer support with:
- Your order number
- The reason for the return
- Photos of the item (if the item is damaged, defective, or incorrect)
Our team will provide you with return instructions as soon as possible.
Refund Process
Once we receive your returned item, we will inspect it to verify its condition.
If your return is approved:
- Your refund will be issued to the same PayPal account used for the original payment.
- Refunds are processed after the returned item has been received and inspected.
- Depending on PayPal’s processing time, the refunded amount may take several business days to appear in your account.
Return Shipping
Unless the item is incorrect, damaged, or defective upon arrival, the customer is responsible for return shipping costs.
If the return is due to our error, we will work with you to provide an appropriate solution.
Damaged or Incorrect Items
If you receive:
- A damaged product
- A defective item
- The wrong item
Please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or a full refund as appropriate.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used, unless they are defective or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: info@volgatrading.com
We are committed to providing a fair, transparent, and hassle-free return experience for all our customers.