Contact our support team
Email us within 30 days of delivery and explain why you would like to return the product.
Customer Support
Returns & Refunds
We want every order from Volga Trading to arrive correctly and in satisfactory condition. This policy explains return eligibility, damaged-item claims, return shipping costs and how approved refunds are processed.
30-day return period
Submit your request within 30 days of delivery.
Photos may be required
Provide clear photos for damaged, defective or incorrect items.
Refund after inspection
Approved refunds are returned to the original payment method.
Our Commitment
A fair and transparent return process
Volga Trading supplies authentic Vietnamese products to customers worldwide. We carefully check and prepare orders before dispatch, but we understand that a return or refund may occasionally be necessary.
Eligible return requests may be submitted within 30 days of delivery. Each request is reviewed individually based on the product condition, the reason for return and the supporting information provided.
Please contact us before sending an item back. Returns sent without prior approval or to an unauthorised address may not be accepted.
Return Process
How to request a return
Follow these steps so our customer support team can review your request and provide the correct return instructions.
Provide your order details
Include your order number, product name and a clear description of the issue.
Wait for return approval
Our team will review your request and send the appropriate return address and instructions.
Send the approved return
Pack the item securely and use a trackable shipping method whenever possible.
Policy Details
Return eligibility and conditions
Review the conditions below before submitting your return request.
05
Eligible returns
- The return request is submitted within 30 days of delivery.
- The item is in its original condition whenever possible.
- The original packaging and accessories are included where applicable.
- The customer provides the requested order details and supporting evidence.
06
Non-returnable items
For hygiene, health and safety reasons, certain products cannot be returned after they have been opened, used or had their protective seal removed.
- Opened personal-care or hygiene products
- Used consumable products
- Items damaged through misuse or improper storage
- Items returned without prior approval
These restrictions do not apply when an item arrives defective, damaged or incorrect.
07
Return shipping costs
Customers are normally responsible for return shipping costs when returning an unwanted item or an item ordered by mistake.
When the return is caused by an incorrect, defective or damaged item, Volga Trading will review the circumstances and provide an appropriate solution.
Original shipping charges are generally non-refundable unless the problem resulted from our error.
08
International returns
International return shipping may involve additional postage, customs documentation or import procedures in the destination country.
Customers should not send a return until our support team confirms the return address and instructions.
Please use a trackable postal or courier service and retain the shipping receipt until the return is completed.
Damaged, defective or incorrect item?
Contact us within 7 days of delivery. Include your order number and clear photos of the product, shipping package and delivery label. We will review the issue and arrange a replacement, refund or another appropriate solution.
Refund Process
What happens after we receive your return
Returned items are reviewed before a refund is approved and issued.
Return received
We confirm receipt of the returned package and check that it matches the approved return request.
Item inspected
The product and packaging are inspected to verify their condition and eligibility under this policy.
Refund issued
An approved refund is sent to the original payment method. The time required for it to appear may depend on the payment provider.
Common Questions
Returns and refunds FAQ
Quick answers to common questions about international returns.
How long do I have to request a return?
You may submit an eligible return request within 30 days of the date your order is delivered.
Can I return an opened health or personal-care product?
Products affected by hygiene or safety requirements are generally not returnable after opening or use unless they arrived defective, damaged or incorrect.
Who pays for return shipping?
The customer normally pays return shipping for unwanted products or ordering mistakes. When the item is incorrect, damaged or defective upon arrival, we will review the case and provide an appropriate solution.
Where should I send my return?
Contact our support team first. The correct return address and instructions will be provided after your request has been reviewed and approved.
When will I receive my refund?
Approved refunds are processed after the returned item has been received and inspected. Additional processing time may be required by PayPal, your card issuer or another payment provider.
Can I exchange an item instead of receiving a refund?
Replacement availability depends on the product, destination and circumstances of the request. Contact us so we can review the available options.
Need Assistance?
Contact us before returning your order
Send us your order number, the reason for the return and clear photos where applicable. Our customer support team will review the request and provide the next steps.
Volga Trading reserves the right to review each request individually and may update this policy when necessary. This policy does not limit any mandatory consumer rights that may apply under relevant law.